General
Q: How Do I Communicate With The Design Team?
Communication is an integral part. We love receiving ideas, brainstorming with our clients as well as colleagues. We can discuss your project via phone, email or live chat. Communication is not limited only to the design process; feel free to contact us for advice and guidance before, during and after your project. Also, we will be creating an account area for your project through which you will be able to view the complete progress of your order and communicate with your dedicated account manager.
Q: What Sort Of Materials Do I Have To Submit Before The Design Process Begins?
Once you choose a package which suits your needs, we are willing to receive any piece of information which you feel correctly expresses your needs. This might include a picture, business name, drawing, poem, perhaps your favorite book. We encourage you to be creative during this brainstorming and submission stage.
Q: What Is Your Standard Turnaround Time?
Our estimated turnaround time is 2 to 3 business days, however this may vary for certain services depending upon the complexity of the requested changes. Be well informed that we do not work on weekends (Saturday & Sunday)
Q: What If I Need My First Draft Urgently?
You can receive the expedite delivery by paying $100 additional.
Q: How Do I Pay For My Logo Design?
Payment is simple, fast and secure through our website. We accept Credit Cards, Paypal, Wire Transfers and Certified Bank Checks.
Q: I Can't Seem To Find A Package That Suits My Requirements. Can I Order A Custom Made Package?
Yes, you can specify your requirements to our design consultants and they can sort out a plan that suits your needs.
Q: Do You Have A Refund Policy?
Yes, we do. For more details please visit our terms & conditions page.
Q: How Can I Be Aware Of The Progress Of My Order?
The complete order progress will be visible in the account area.
Q: Does Logo Franchise Take Orders With Graphic Adult Material?
No, We do not.
Q: Tell Me About Your Order Process?
To get started you can fill the signup form, select the desired package, input instructions about your artwork & make payment for the order amount. Once all the of the details are filled in and the payment has been made, you will automatically receive an order confirmation note.
Q: Will There Be Any Compatibility Issues Of My Logo, Banner And/Or Website With Any Medium?
There won't be any compatibility issues with the artwork as we will be providing completely customizable, print ready, images, font and color description, source codes & web ready formats as a final product. We also cater to customers with specific format requirements.
Q: How Do I Pay For My Order?
Payment is simple, fast and secure. Through our website's secure payment interface, you can conveniently process the payment for your order. We accept all internationally standardized modes of payments such as: Credit Cards, Paypal, Wire Transfers, Certified Bank Checks, etc.
Q: Is There Any Upfront Payment?
For all logo packages you are required to process the payment upfront. However, for brand packages you can opt for a payment plan.
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